01Scope and currency
This policy applies to everything you buy from Asly AI L.L.C-FZ through asly.ai. It forms part of our Terms of Service.
All charges are in UAE Dirhams (AED) and are exclusive of Value Added Tax, added at the rate in force (currently 5%) where applicable. We do not sell in any other currency. If your card is issued outside the UAE, your bank may apply its own conversion rate and cross-border fee — those are set by your bank, not by us, and are not refundable by us.
02When your service starts
asly is delivered electronically. There is nothing to ship.
| Purchase | Access |
|---|---|
| Service | Access or work begins as described on the checkout or order page, usually within one business day of payment |
| One-off filing or registration service | Work begins once payment clears and you have supplied the required documents and information |
| Implementation or configuration work | On the schedule agreed in writing with you |
If your access has not been activated within one business day of payment, email contact@asly.ai and we will fix it or refund you in full.
03Cancelling a service
You can cancel at any time from your account settings, or by emailing contact@asly.ai from the address on the account.
- Cancellation is not a request for a refund. Refund rights depend on how far the work has gone (see One-off filing and registration services).
- For fixed-fee services, you keep any work already performed and any documents already delivered.
- For time-based services, you are billed for the time already spent.
0414-day refund on your first service
If this is your organisation’s first paid service from asly, you can ask for a full refund within 14 calendar days of the first charge, for any reason.
To qualify, tell us within those 14 days. We will refund the service fee in full to the card you paid with.
This does not apply to a second or later service by the same organisation, or to services that have already been performed.
05One-off filing and registration services
These are services performed for a specific outcome, so refund rights depend on how far the work has gone.
| Stage when you cancel | Refund |
|---|---|
| Before we have started work | Full refund |
| Work started, nothing submitted to an authority | Partial refund, reduced by the work already done, assessed reasonably and explained to you in writing |
| After submission to the Federal Tax Authority or any other authority | No refund — the service has been performed |
Government fees, authority charges and other third-party costs are never refundable once paid to the authority, whatever stage the work has reached.
06When we always refund
We refund in full, without argument, where:
- you were charged twice for the same thing;
- you were charged after cancelling in time;
- you were charged the wrong amount — we refund the difference;
- we could not activate your account or deliver the service you paid for;
- the transaction was not authorised by you and this is confirmed.
07When we do not refund
- Change of mind after the 14-day window on a first service.
- Part-used service periods, or seats you bought but did not use.
- A penalty, assessment or rejection by an authority arising from information you supplied or approved.
- Suspension or termination of your account for breach of the Terms of Service.
- Third-party or government fees already paid on your behalf.
08How to request a refund
Email contact@asly.ai from the email address on the account, with:
- your account or company name;
- the invoice or transaction reference and the date of the charge;
- the amount; and
- the reason for the request.
09How long a refund takes
| Step | Time |
|---|---|
| We acknowledge your request | Within 2 business days |
| We decide and tell you the outcome | Within 7 business days of receiving everything we need |
| We instruct the refund with our payment provider | Within 7 business days of approval |
| Funds appear on your statement | Typically 7–14 days, and up to 45 days, depending on your card issuer |
Refunds are made in AED to the original payment method only. We cannot refund to a different card, to a bank account, or in cash. If the original card has expired or been closed, tell us and we will agree an alternative that satisfies our payment provider’s rules.
10Disputes and chargebacks
If something looks wrong on your statement, contact us first at contact@asly.ai. Most issues are a duplicate charge or an unrecognised descriptor and we can resolve them within a couple of days.
Raising a chargeback with your bank before contacting us costs both sides time and fees. Where a chargeback is raised and later found to be unjustified, we may suspend the account until the disputed amount and the bank’s chargeback fee are settled.
Charges from asly appear on your card statement under a descriptor identifying asly or our payment provider, Telr.
11If we cancel
If we withdraw a service you have paid for, or terminate your service for a reason that is not your breach, we will refund the unused portion of what you paid, calculated on a pro-rata daily basis.
12Changes to this policy
We may update this policy. The version in force is the one published on this page, with its version number and effective date. The policy that applies to a purchase is the one in force on the date of that purchase.
13Contact
Asly AI L.L.C-FZ
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
Email contact@asly.ai
Support hours: Sunday to Thursday, 09:00–18:00 Gulf Standard Time, excluding UAE public holidays.
Published by Asly AI L.L.C-FZ, Meydan Free Zone, Dubai, United Arab Emirates. Licence No. 2651043.01.