01Reach us
| Channel | Detail |
|---|---|
| contact@asly.ai | |
| Support hours | Sunday to Thursday, 09:00–18:00 Gulf Standard Time (GMT+4), excluding UAE public holidays |
| Response time | Within one business day for support; within two business days for billing and refunds |
Email is the fastest route and gives both of us a record. If your message is about a charge, include the invoice or transaction reference and the date.
02Where we are
Asly AI L.L.C-FZ
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates
Visits are by appointment. Email us first and we will arrange a time.
03Company details
| Detail | Value |
|---|---|
| Registered name | Asly AI L.L.C-FZ |
| Arabic name | اسلي ايه اي ش.ذ.م.م-منطقة حرة |
| Legal form | Limited Liability Company — Free Zone |
| Licence number | 2651043.01 |
| Formation number | 2651043 |
| Registrar | Meydan Free Zone, Government of Dubai |
| Website | asly.ai |
04What we can and cannot help with
asly is a software company. We are not a law firm and we are not a registered tax agent. We can help you use the platform. We cannot give you legal advice or tax advice.
We can help with: account setup, configuration, data migration, how a feature works, billing, refunds, security and privacy questions, and partnership enquiries.
We cannot advise on the merits of a case, the correct tax treatment of a transaction, or what you should file. For that, speak to a licensed advocate, legal consultant or a tax agent registered with the Federal Tax Authority.
05Payments
| Detail | Value |
|---|---|
| Currency | UAE Dirhams (AED) only |
| VAT | Added at the rate in force, currently 5%, where applicable |
| Cards accepted | Visa, Mastercard, American Express |
| Payment provider | Innovate Technologies FZCO (Telr), licensed in the UAE |
| Card security | 3-D Secure authentication; card data tokenised in a PCI DSS environment. We never store your full card number |
| Statement descriptor | Charges appear under a descriptor identifying asly or Telr |
| Refunds | To the original card only — see the Refund & Cancellation Policy |
06Legal, privacy and press
- Privacy requests and data subject rights — contact@asly.ai, marked “Privacy request”. We respond within 30 days.
- Security disclosure — contact@asly.ai, marked “Security”. Please give us reasonable time to fix an issue before disclosing it.
- Legal notices — served in writing to the registered address above.
- Press and partnerships — contact@asly.ai.
07Our policies
- Terms of Service — the agreement that governs use of the platform.
- Refund & Cancellation Policy — how to cancel, when we refund, and how long it takes.
- Privacy Policy — what we collect and the rights you have under UAE data protection law.
Asly AI L.L.C-FZ is licensed by the Meydan Free Zone, Government of Dubai, under Licence No. 2651043.01.